See the standards we work to, the details we check and how MopPop records completion, feedback and service issues.
Cleaners are asked to send after photos for jobs where proof matters, especially end-of-tenancy, Airbnb and remote landlord cleans.
Each service has a practical checklist so the cleaner is not guessing what “clean” means for that job type.
If something is wrong, we want the issue reported quickly with photos, notes and a clear resolution path.
After completed jobs, clients are asked for a private rating first. Good feedback becomes public; poor feedback becomes an action item.
Cleaner performance is tracked over time: punctuality, acceptance, completion quality, complaints and client feedback.
WhatsApp support keeps the launch simple: quick quote questions, access updates, cleaner issues and follow-up after jobs.
Book a launch clean and tell us exactly what should improve.
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