Legal

Terms & Conditions

The terms on which moppop provides cleaning services. By booking with us, you agree to these terms.

Last updated: May 2026

1. About us

moppop Ltd (company number 17150206), registered in England and Wales, arranges domestic and commercial cleaning in its live East London launch areas and other areas only where availability is confirmed manually. Contact: hello@moppop.co.uk or 07405 263073.

2. Bookings and quotes

Prices shown when you book online are estimates based on the details you provide. We confirm the postcode, slot, scope and final price (where applicable) before the job is locked in. A booking is confirmed once we have agreed the details with you and payment has been arranged.

3. Pricing and payment

  • Customers receive a fixed total for the agreed cleaning scope and selected add-ons. Commercial, specialist and after-builders work is quoted after photos or a survey.
  • Payment is taken securely online by card after confirmation. We do not accept cash and cleaners are not permitted to take cash.
  • Recurring bookings receive the discount shown at the time of booking, applied while the schedule is maintained.

4. Our cleaners

MopPop cleaners are screened before approval, including ID and right-to-work checks, experience and references. The correct engagement type and equipment arrangement are confirmed privately for each cleaner and job. DBS status is recorded where a cleaner holds a check.

5. Your responsibilities

  • Provide safe and timely access to the property at the agreed time.
  • Tell us about anything that affects the clean — pets, hazards, fragile or high-value items, or areas to avoid.
  • Secure valuables and irreplaceable items. We recommend removing or safely storing these before a clean.

6. Photo proof and quality

We may take before/after photos and complete a checklist to evidence the work. If you are not satisfied, tell us within 24 hours and we will put it right — see our Cancellation & Refund Policy.

7. Liability

We take care in your home and ask cleaners to report any accidental damage immediately. To the extent permitted by law, our liability is limited to the cost of the affected service or putting right the issue. Nothing in these terms limits liability that cannot be limited by law. This does not affect your statutory rights as a consumer.

8. Cancellations and refunds

Cancellation, rescheduling and refund terms are set out in our Cancellation & Refund Policy, which forms part of these terms.

9. Complaints

If something goes wrong, contact us on WhatsApp (07405 263073) or at hello@moppop.co.uk and we will respond promptly and fairly.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

Questions about our terms?